FAQ

Yes! You're welcome to mail in your order. Please follow the steps below:
• Shop online as if you were going to buy online, adding items to your cart.
• Click on "Cart" and begin the checkout process.
• Click on "Calculate Shipping" (near the bottom of the page).
• Click on "Check Out" and fill in customer information (name and address).
• Click on "Continue"
• Stop here, print that page and include it with your check/money order.
• Mail to: Priscilla Summers 215 S. 346th Ln. #F-91, Federal Way, WA 98003

Yes! We'll ship to anywhere in world. Our office is based in Federal Way, Washington, USA. Please anticipate additional charges you may incur due to customs, duties, or VAT of your country.

All standard shipping costs are calculated based on order weight and destination. We offer FREE standard shipping on all orders over $75 (U.S. only). Priority shipping and international shipping costs are calculated based on package weight and destination. To estimate your cost, follow these steps:
• Add items to your Cart.
• While viewing your Cart, click on "Calculate Shipping" near the bottom of that page.
• You will see your shipping total before being asked to enter your payment info.
International Orders: Please anticipate additional charges you may incur due to customs, duties, or VAT of your country.

For U.S. domestic orders, we ship via U.S. Postal Service First Class or Priority Mail, depending on the weight. For international orders, we ship via USPS Global Post Mail with tracking.

All orders are shipped promptly via USPS from our Federal Way office. Orders ship Monday through Friday. Priority Shipping: allow 2-4 days for delivery from the date of shipment.
Standard Shipping: allow up to 10 days for delivery from date of shipment. International orders may take up to 6-8 weeks for delivery, depending on the weather, national crises and/or the customs/delivery times within your country.

We offer monthly subscriptions for Ann Kullberg's COLOR Magazine, for both print and digital versions. You can learn more about subscribing here. 

The nature of subscriptions (recurring payments) makes it a special transaction that must be completed separately from other product orders. We use a secure service called SendOwl for payment and delivery of subscription items. SendOwl's Privacy Policy

It begins the month after you subscribe with the next month's print issue of COLOR Magazine.
You'll receive each month's issue on or near the 1st of each month. You can purchase the current month's print edition separately here.

Immediately! After subscribing, you'll immediately receive an email containing a link to the current month's Digital Download PDF. You can simply save this link and return on the first day of each month to download the new issue. We will also send you an email reminder on the first day of each month with the download link.

The link to your first issue should have been emailed to you automatically and also appears on the order confirmation page immediately after your order is placed. Delivery emails are sent to the same email address you used to pay for the subscription. If you don't see the email right away, check any filtered folders and add noreply@sendowl.com to your contacts to ensure the emails make it to your inbox.
Still need help? Contact us!

Contact us with your new shipping or email address. Please let us know which type of subscription you have: Digital or Print+Digital, and we will get your delivery information up to date.

Update Card OR Cancel Subscription
NOTE: If you’re using PayPal, you will need to login to your PayPal account to update your card information or cancel your subscription through PayPal directly.
IMPORTANT: Print subscribers: Mailing Address updates MUST be sent to us directly using our contact form.

Step 1. Open your receipt email and click on the link to access your digital issues: (Your receipt email will come from "ann@annkullberg.com <noreply@sendowl.com>" and the Subject Line is: Receipt for order XXXXXXXXXX)

Step 2: Click on the link to manage your payments.

Step 3: Click to “replace card” and update your details accordingly. OR cancel your subscription.

Need help? please contact us and we will help!

The magazine issues are hosted and delivered by SendOwl, a service for reoccurring subscriptions. We use SendOwl in order to keep your billing information secure. The login through annkullberg.com is for purchases made through our website directly and not related to your subscription.

PC desktop and laptop computers: It will either be saved automatically in your Downloads folder, or a prompt will appear asking you where you would like to save the file. Once the download is finished, you can navigation to the folder from your Windows Explorer.
Mac desktop and laptop computers: The downloads folder can be found in the Dock. From the Finder, you can also find the downloads folder in Home.
Android phones and tablets: This can vary from device to device, so if these instructions don't help, try googling "How to download PDFs on __your device__". In most cases, though, when you click to download a PDF, it will ask you which app you would like to use to view the file. Once you select a PDF viewer app, it will save the PDF to your device. You can find your downloads by opening the "Files" or "My Files" app and navigating to the folder called "My Downloads."
iPhones/iPads: Make sure you have the free app iBooks installed, you can get it from the App Store. When you click on "download" the PDF will open on your screen. You then have to hold your finger on the document and wait for a menu to pop up. Select "open in iBooks" and the file will be saved into the iBooks app. Then, you can always open the iBooks app and find your downloaded files.

The most common issue people have with digital download files is not having an up to date version of Adobe Reader, a free program that can be installed on your computer to view PDF files. Get Adobe Reader
Another common issue is being unable to locate the file after you've downloaded it. Different devices store files in different places - see the question above titled "Where is my download?" for more details. If you are still having trouble, contact us and we'll try to help!

When you purchase a digital item, a link to download will be on the Thank You page immediately after you place your order. A download link will also be emailed to you.
We use SendOwl to delivery digital files. Please add noreply@sendowl.com to your address book to ensure you receive the emails.
Most items are delivered as a PDF. Some larger files or packages of multiple files will be delivered as a Zip file.
If you didn't receive and email with your digital download link, please check your SPAM folder. Not there? Contact us and we will help.

You'll need Adobe Reader to open a PDF. If you don't have Adobe Reader already installed on your computer, you can download it for free here.

Yes.

You can access the download link from any device that is connected to the internet.
Desktop: When you are on the download screen, click on the file you want to download, and a Save As dialog box will pop up asking where you would like to save the file. In some cases, if you have a default folder set for downloads, the download will start automatically, and can be retrieved by opening your Downloads folder.
Mobile Device like iPhone, iPad or Android: Visit the download link in your web browser app. Tap once on the file you want to download, and choose which application you want to view the PDF in. Download should start automatically. If you have trouble, try searching on Google for "How do I save a PDF on my ____ device."

In the past, issues of COLOR Magazine had to be ordered directly from magcloud.com, the company that used to print our magazine. You can still buy older print issues directly from Magcloud, but digital editions are now sold only on annkullberg.com. Newer print issues are sold directly through Amazon.

It is very, very easy to enlarge a PDF page.
1.  Make sure you are viewing it in Adobe Reader (see above).
2. Along the top of the PDF tool bar, there is a + and - sign. Click the plus sign to enlarge the page. Click it multiple times to enlarge it further.

With a PDF open, click on View > Page Display from the main menu. From there, you can choose between single page or two page view.

When you double click on a zip file you've downloaded, it should automatically open an unzipping program that will expand the zip file and allow you to save the files in a folder of your choice. If an unzipping program is not already installed on your computer, you can download Winzip here.

Ann uses Prismacolor Premier colored pencils. Many of our books and tutorials are created by other master colored pencil artists and several use a variety of pencil brands. Please refer to the supply list on the product page to review the pencil brand(s) needed (the supply list is one of the product images - click to enlarge it.) There are of course many other greats brands and so much comes down to personal preference, but this brand is standard across the field.

Almost exclusively, Ann uses white Stonehenge. It's inexpensive, clean, durable, and has just the right amount of tooth for her technique.

Ann used to recommend the Panasonic sharpener, but they are no longer available. She currently recommends the X-Acto School Pro. She doesn't like battery or hand-held sharpeners - almost all of them chew up the pencil, and they're too slow.

It's not your pencils...it's your sharpener!! If your pencils are breaking, switch to a new sharpener. Even a brand new sharpener can break your pencils if it's a lousy sharpener.

"Sticky stuff" is Ann's term for reusable adhesive. There are nearly a dozen brands. You find it in a hanging bubble pack in the adhesive or school supply section of stores like OfficeMax. It's blue, yellow or white. Mounting putty will work too. It's much tackier than kneaded erasers, so it's perfect for lifting colored pencil pigment off of paper.

From Ann: 
With a very sharp point, and extremely light pressure, I move the pencil point in a circular (sometimes elliptical) motion, slightly overlapping as I move along. This technique allows maximum control of the pencil, and creates the smoothest finish, but is oh, so slow. The advantage is that you can get extremely subtle blending of color. I use the "brillo pad" method for the face and hair on all my portraits.

You create an impressed line by using a thin instrument (like a stylus) to indent the paper surface. When you then cover the area with pencil, the impression (indentation) made with the sharp object will not fill and will show up as white. Use this technique for little wisps of hair around the face that are lit by sunlight, cat whiskers, and white hair in darker colored beards/mustaches.

Burnishing is a fancy word for using a great deal of pressure when bearing down with a colored pencil so that the paper tooth is no longer visible. When you burnish, you basically just smooth the paper surface.

After applying wax-based colored pencil to paper, wax can rise to the surface of your painting, creating a soft, hazy film, called wax bloom. You can especially see this in darker, burnished areas. The remedy? Lightly wipe across the surface of your drawing with a tissue, then spray with 2 light coats of a workable matte fixative, like Krylon.

Basic Color Building
Identify a hue by placing your Value Viewer over your photo reference, then asking yourself these four questions:
1. What primary or secondary color do you see? (red? )

2. Where on the color wheel is it? is it a red on the warm side? (orangish) or the cool side (purplish)?
3. What is the intensity of the red? is it bright (high intensity - no gray) or dull (low intensity - lots of gray)?
4. What is the value? is it a light red (when compared to the white of the value viewer) or a dark red?
With the hue identified, you can choose colors that fit the answers to the above questions. Then, begin with the lightest value color you see, applying lightly. Add layers by value, starting with the lightest and gradually increasing to darker values.
If you are working on colored pencil portraits and need help finding the right colors, Ann has a Portrait Tool Set that includes a skin tone value viewer.

Building a light grayish-greenish blue like this might go like this:
1. 10% French Grey.
2. Cloud Blue (pale blue).
3. 20% French Grey.
4. Light Cerulean Blue (pale, grayish blue).
5. Celadon Green (pale, grayish green).
6. Light Cerulean Blue again.

Absolutely! All levels of participants are welcome. We often have a mix of newbies and pros in our various classes.

Sure! Our online workshops are about colored pencil technique, rather than drawing. Everyone starts with a tracing of the same image. No drawing experience required!

Lots of instruction and lots of fun! Everyone will work together, with a reference photo and line drawing provided. Our instructors aren’t just very talented artists – they are also trained to be exceptional teachers. Generosity, clarity, empathy, and mastery are all words that fit all of our teachers perfectly.

All participants will receive a supply list for each class. The supply list for every class is also listed on the product page of the class in the form of an image.

Is your daughter, son, niece, nephew, or grandchild interested in colored pencils? Ages 14 and up are welcome!

Unless otherwise noted, all registrations are non-refundable, since all registrants will receive a video recording of the live online workshop.

Want to be featured in Ann Kullberg's COLOR Magazine for colored pencil artists? Great! We couldn't possibly create the monthly magazine without contributions from CP artists like you.

• If you have a colored pencil tip or an idea for a story, email it to ann@annkullberg.com for consideration.


• If you want to submit your CP artwork for critique by Ann, send a jpg of your art, the photo reference, and a short paragraph about yourself and the piece you are submitting to ann@annkullberg.com.


• Have questions about other ways to contribute to the magazine? Email our Acquisitions and Media Editor Bleuie. You will be sent a complimentary copy of the issue in which you are featured.