Our Return Policy is Ridiculous...
There's just one rule - you have to be happy!
After all, it's your happiness with our products that keeps us happy.
Don't love the magazine? We'll refund you.
Didn't care for the download? No problem.
How can we have a policy that is so lenient?
We're fanatical about offering only extremely high-quality instruction & products, so returns are few and far between.
Contact us for an instant full refund.
I'm a newbie to color pencil and purchase Mark Menendez Bengal Tiger Colored Pencil Tutorial and LOVE iT. I'm working with coloring fur and all so far seems to be in order, very useful. I will be considering his tutorials in the future.
I was disappointed with the fact that this tutorial did not have a real reference photo. Showing the finished drawing on the cover does not constitute a reference photo. I appreciate the picture of the finished product but I like to see the inspiration photo.
Thank you for your order - and taking the time to review the product - much appreciated! We are sorry to have caused any disappointment with this kit. In the decorative artist's world, from which Mark hails, there are never any true reference photos - only images of the finished art. We wish we'd thought of this - we did notice it, but since we are familiar with the decorative art world, we instantly understood it and didn't think it would create a problem. Mark is well-experienced in teaching decorative artists and those groups have been trained to work from a reference of the finished artwork - and not from an original photo. We are confident these kits offer a ton of instruction and you will still learn a tremendous deal. However, we are always happy to offer an exchange or a refund. Just let us know. Thank you, again! We truly hope these kits will delight and inspire you - even without the original reference photo.